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Company Policies -Terms and Conditions.

Waiting Time
Waiting charges begin 15 minutes after the scheduled pick-up time on departures.  After 15 minutes, waiting time is retroactive to the scheduled departure.  Waiting Time charges are assessed hourly.
Train schedules cannot be monitored therefore billing begins at the scheduled pick-up time.

No-Show Fee
A no-show fee equal to the trip cost plus %20 Service charge plus applicable waiting time will be charged when the passenger fails to show at the designated location.  In order to avoid this charge, passengers should not leave designated locations without notifying RILimo.com 

Cancellations
Round Trips must be canceled as two separate reservations.  A cancellation fee equal to %30 of the trip cost plus 20% service charge will be charged for any cancellation before scheduled pick-up time. Cancellation within one hour will result in a full charge equal to the cost of the trip plus the 20% service fee.

Surcharges
-There is a $20.00 surcharge for service scheduled between midnight and 6:00 am.  
-All out-of-pocket charges, including two way tolls, parking, airport fees will be billed to customer.
-All rates exclude 20% gratuity.
-There is a $25.00 surcharge for service scheduled Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, New Year's Day, and after 5:00 p.m. Christmas Eve and New Year's Eve.

Methods of Payment
We accept cash and most major credit cards,  American Express, Master Card, Visa and Discover cards.

Hourly Rates
Hourly rates are Billed from the time the driver leaves the RILimo.com  facility until the time he returns.
Fractions of an hour are charges at a half-hour rate.

Gratuity and tips

RILimo.com  chauffeurs do not accept gratuities. A 20% service fee based on the fare, will be add to the bill.

Web Site Terms of Use:

  1. Acceptance. Use of the RILimo.com ("RILimo.com ") web site at www.RIlimo.com (collectively, the "Web Site") and the on-line reservation services (the "Services") provided by RILimo.com are subject to the terms and conditions of use set forth below ("Terms of Use"), which include the Privacy Policy set forth at RILimo.com/privacy and incorporated into these Terms of Use by reference. PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE WEB SITE OR THE SERVICES. BY USING THE WEB SITE OR THE SERVICES, YOU AGREE TO THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT USE THE WEB SITE OR THE SERVICES. RILimo.com MAY CHANGE THESE TERMS OF USE FROM TIME TO TIME WITHOUT NOTICE, AND SUCH CHANGES WILL BE EFFECTIVE ON THE DATE THEY ARE POSTED ON THE WEB SITE. USE OF THE WEB SITE AFTER SUCH CHANGES HAVE BEEN POSTED CONSTITUTES YOUR ACCEPTANCE OF ALL SUCH CHANGES.

  2. Use of the Web Site and the Services. You may only use the Web Site and the Services in accordance with the Terms of Use, any posted policies and procedures that appear on the Web Site, and for lawful purposes. You agree not to use the Web Site to: (a) transmit any material that infringes or misappropriates any third party's copyright, trademark, trade secret, patent, or other proprietary rights, (b) transmit any material that is false, inaccurate, fraudulent, or misleading, (c) distribute computer viruses, worms, or software intended to damage or alter a computer system without the owner's consent, (d) use "auto-responders," "cancel-bots," or other similar mechanisms that generate excessive network traffic, (e) transmit any unlawful, harmful, defamatory, pornographic, obscene, vulgar, threatening, harassing or otherwise objectionable material, (f) send or relay any unsolicited advertising or chain letters, or (g) attempt to gain unauthorized access to the Web Site or any part thereof, or other accounts, computer systems or networks connected to the Web Site, through login password mining or any other means. RIlimo.com reserves the right to terminate your access to the Web Site or Services at any time without notice if it determines, in its sole discretion, that you have abused or violated any of these terms and conditions.

  3. ID Number, Password and Security. You are responsible for maintaining the confidentiality of any user ID and/or password provided to you by RILimo.com for use in connection with the Web Site or the Services. You are solely responsible for all activities that occur under your user ID and/or password, and you agree to notify RILimo.com immediately of any unauthorized use of your user ID and/or password or any other breach of security related to the Web Site. RILimo.com WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO SAFEGUARD YOUR USER ID AND/OR PASSWORD OR TO COMPLY WITH THIS SECTION.

  4. Proprietary Rights. The Web Site, certain content therein, the Services and any underlying software may be protected by copyright, trademark, patent, and/or other intellectual property and proprietary rights laws and are owned (along with all proprietary rights therein) by RILimo.com International and its licensors. You agree that you will not copy, distribute, republish, display, post, transmit, download, or modify any content you obtain from the Web Site without RILimo.com's prior permission; provided, however, that you may download or print a copy of information from the Web for your use in learning about, reserving, or using the services.

  5. Warranty Disclaimer. THE WEB SITE, THE SERVICES, AND ANY INFORMATION PROVIDED THROUGH THE WEB SITE ARE PROVIDED BY RILimo.com ON AN "AS IS" BASIS, AND NEITHER RILimo.com NOR ITS SUBSIDIARIES, PARTNERS, AFFILIATES, VENDORS OR SUBCONTRACTORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEB SITE OR SERVICES OR THE INFORMATION MADE AVAILABLE BY OR THROUGH THE WEB SITE OR THE SERVICES. IN ADDITION, RILimo.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY AND NON-STATUTORY, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY OF INFORMATION, TITLE, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR CUSTOM OF TRADE. NEITHER RILimo.com NOR ANY OF ITS SUBSIDIARIES, PARTNERS, AFFILIATES, VENDORS OR SUBCONTRACTORS WARRANTS THAT USE OF THE WEB SITE WILL BE UNINTERRUPTED, AVAILABLE AT ANY TIME OR FROM ANY PARTICULAR LOCATION, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEB SITE IS FREE OF VIRUSES OR OTHER POTENTIALLY HARMFUL COMPONENTS. Some jurisdictions may not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

  6. Limitation of Liability. IN NO EVENT WILL RILimo.com, ANY OF ITS SUBSIDIARIES, PARTNERS, AFFILIATES, VENDORS OR SUBCONTRACTORS, INCLUDING THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS, BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE WEB SITE, THE SERVICES, OR ANY WEBSITES LINKED TO THE WEB SITE, WHETHER BASED ON CONTRACT, TORT OR OTHER LEGAL THEORY, AND REGARDLESS OF WHETHER RILimo.com KNEW OR WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RILimo.com's AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE WEB SITE OR THE SERVICES (REGARDLESS OF THE CAUSE OF ACTION, WHETHER UNDER CONTRACT, TORT, OR OTHER LEGAL THEORY) IS LIMITED TO $50. THE FOREGOING LIMITATIONS OF LIABILITY ARE INDEPENDENT OF, AND SHALL APPLY REGARDLESS OF, ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED OR EXCLUSIVE REMEDY. You acknowledge that RILimo.com has agreed to provide the Web Site and the Services in reliance on the exclusions of liability and disclaimers of warranty set forth herein. Some jurisdictions do not allow the limitation of incidental or consequential damages, so the above limitation may not apply to you.

  7. Indemnification. You agree to indemnify and hold RILimo.com, its subsidiaries, partners, affiliates, vendors, subcontractors, officers, employees, and agents harmless from any and all losses, liabilities, damages and/or costs (including reasonable attorneys' fees) arising from any third-party claims arising from or related to your use of the Web Site, the Services or your violation of the Terms of Use.

  8. Arbitration. All claims, disputes and controversies arising out of, relating to, or in connection with, the Terms of Use, or the breach thereof ("Dispute"), shall be resolved by final and binding arbitration before the American Arbitration Association ("AAA"). The AAA arbitration shall be conducted in Massachusetts, . by three AAA arbitrators to be selected by the parties to the Dispute. If the parties are not able to agree on the selection of the AAA arbitrators, they shall follow the AAA's arbitrator selection process. In either event, the AAA arbitrators shall be selected no later than thirty days following the filing of Claimant's demand for arbitration and at least one of the three AAA arbitrators shall be knowledgeable and experienced in the commercial aspects of similar transportation services. Arbitration proceedings brought under this provision shall not be consolidated. Discovery shall be limited to: (1) one set of document requests per party; (2) one set of interrogatories per party; and (3) three depositions per party (30(b)(6) depositions shall count as one deposition regardless of the number of persons produced to testify on behalf of the legal entity). If a party adds a cause of action to its demand for arbitration or counterclaim after it has received written discovery from another party, then the party issuing such written discovery shall be entitled to a second set of written discovery. Discovery disputes shall be resolved by the AAA arbitrators no later than seven calendar days following the AAA's receipt of one memorandum from each party to the discovery dispute. A final hearing on the merits shall last no more than four consecutive business days and shall occur no later than five months following the date of the filing of the demand for arbitration (the "Hearing"). Pre-Hearing briefs shall not exceed twenty-five pages and post-Hearing briefs, which shall be filed no later than seven calendar days after the conclusion of the Hearing, shall not exceed fifteen pages. The AAA arbitrators shall make detailed written findings to support their final award and such final award shall be delivered to the parties no later than thirty calendar days following the conclusion of the AAA's final hearing. Judgment upon the final arbitration award may be entered in any court having jurisdiction.

  9. General. The Terms of Use will be governed by and construed in accordance with the laws of the State of Rhode Island as they are applied to contracts entered into by residents thereof and performed entirely within the State of Rhode Island. If any provision(s) of the Terms of Use is found to be contrary to law, then such provision(s) will be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. Any waiver, modification, or amendment of these Terms of Use must be in writing and signed or otherwise authenticated by RILimo.com. You may not assign this agreement to any other party, and any such attempted assignment is void. The Terms of Use constitute the entire agreement between you and RILimo.com with respect to the Web Site and the Services and supersede any and all prior or contemporaneous oral agreements; however, notwithstanding the foregoing, the Services shall also be governed by any terms set forth on the confirmation you receive from RILimo.com, to the extent such terms are not inconsistent with these Terms of Use.